Worldwide shipping Free exchanges

How do I know my size?

We invite you to check our [size guide]. If you still have questions, we’ll be happy to assist you via WhatsApp.

 

⁠Do you offer custom-made or personalized pieces?

At the moment, we do not offer custom-made services, but we will be delighted to help you find the perfect option within our collections.

 

How long will my order take to arrive?

We know how special each purchase is, and we want it to arrive in perfect condition.

  • In-stock items: 3 to 7 business days from the shipping date.
  • Made-to-order pieces: lead times may be longer, but we will always provide an estimate before you confirm your purchase.

 

⁠Do you ship internationally?

Yes, we do ship worldwide. Please note that taxes and additional charges will depend on each country’s regulations.

 

Do the garments require special care?

Our pieces are crafted with delicate materials. We recommend professional dry cleaning and storing them in a cool place inside their protective cover to preserve them in perfect condition for many years.

 

Can I return or exchange an item?

We do not offer returns, but we do accept exchanges within 15 days of delivery. The exchange must be for an item of equal or greater value. Please refer to our exchange policy for further details.

 

⁠What should I do if I receive a damaged or incorrect product?

Please contact us immediately via email or customer service chat. We will review your case and arrange a replacement or refund, as appropriate.

 

Are the collections limited?

Yes. We believe in the value of uniqueness. Each collection is produced in limited quantities so you can own something truly exclusive.

 

How can I find out about new launches?

Our subscribers and social media followers are always the first to know about launches, capsule collections, and private pre-sales. We invite you to join our community!

 

⁠Can I cancel an order after placing it?

If your order has not yet been shipped, we can help you cancel it. Once the shipment is in process, our exchange policy will apply.

 

Do you offer discounts or promotions?

Yes. By subscribing to our newsletter or following us on social media, you will receive updates about promotions, pre-sales, and special collections.